Normal time to delivery is 7-10 days. We send your order the same day if it is paid before 14:00 (UTC+7).

If you return the goods unopened we will refund you once we gotten them back.

If you receive the wrong item from us we will replace them for you without charges.

If you receive damaged goods, please contact us and we will either reimburse you or send out new Snus.

Go to “My Account” and Login. Once logged in click “Edit Address” and make your changes and click save once you are done.

When we send your order you will get an Email with a tracking number and a link so you can follow the package every step of the way.

Just send us a message in the form to the right and we will assist you.

Please contact us immediately so we can change it. If the package already been sent you will have to visit your local Post Office with the tracking number and ID and retrieve it.

YES!

The whole idea behind Aussiesnus is just that 😉

Yes. We pack each order thoroughly with bubble wrap and sturdy packages, so there is little risk of damage.

If you for some reason want to split your order in smaller packages, please Contact us.